Acura Financial Services
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Acura Financial Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acura Financial Services has 2.3 star rating based on 47 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Acura Financial Services to a friend or colleague.
- Rating Distribution
Pros: There jis no pros, Good service, Answer the phone quickly.
Cons: Can not get into account or get in touch with anyone, Rude employees, Terrible experience.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acura Financial Services has 2.3 star rating based on 47 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Acura Financial Services to a friend or colleague.
- Rating Distribution
Pros: There jis no pros, Good service, Answer the phone quickly.
Cons: Can not get into account or get in touch with anyone, Rude employees, Terrible experience.Recent recommendations regarding this business are as follows: "Pay cash or buy a lexus", "Be prepared for poor customer service if you get a lease", "NOT recommended! Steer clear.", "Great car but beware if it ever needs to go into the body shop. Acura will not provide you anything to drive or freeze your payments if you’re out of your car for months and months", "Don’t call if you need help with something like this".
Most users want Acura Financial Services to offer a solution to their issues.
Review authors value the most Privacy and Data Security and Reliability. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Acura Financial Services Reviews
"Can’t get through to change my address"
Have a 44 minute wait on the phone and when I tried going through website it said to contact you for assistance User's recommendation: Call
"Terrible customer service and non human practices"
This financial services organization is harsh and lacks any kind of human communication or response to requests. There are so very many alternatives out there....
I hate this company
Preferred solution: Apology
User's recommendation: Pay cash or buy a lexus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Customer Service
- Answer the phone quickly
- Incompetent customer service agents
Preferred solution: I just want my lease extension processed.
User's recommendation: Be prepared for poor customer service if you get a lease
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service and non human practices
- Lack of communication among a host of other things
Preferred solution: A human conversation with someone at AFS
User's recommendation: NOT recommended! Steer clear.
Customer Service
Preferred solution: Apology
Greenwood, South Carolina
Back ordered parts for 4 month old MDX.
I have been out of my car for almost 2 months waiting on a backordered part. The original ETA was November 9 and bumped to January 14.
I am still having to pay my lease payment on a car. I cant drive and if the part comes in in January. Ill be out of my car for four months. This is unacceptable.
I was told I was on a critical list, and all I can do is wait. I am stuck paying a car rental $400 a week plus my lease payment on a car I cant drive. I love my Acura MDX.
I bought my daughter one but unfortunately I will not buy another Acura because of this part situation. If they cannot provide parts for the cars, they do not need to make anymore.
User's recommendation: Great car but beware if it ever needs to go into the body shop. Acura will not provide you anything to drive or freeze your payments if you’re out of your car for months and months
Queens, New York
Hi I need help to open my online account
Make a payment
- Almost impossible to get customer representative
Preferred solution: Make a payment on my account
Horrible for online account access
- Cs cannot resolve issue
Preferred solution: I just want access to MY account online
User's recommendation: Finance with someone else to avoid countless headaches
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Acura has been good to us!
- Are great
Can’t get through to change my address
Preferred solution: Change my address
User's recommendation: Call
Laveen, Arizona
Phone numbers don’t work
Neenah, Wisconsin
Take my account off automatic payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hacer un pago
Preferred solution: Price reduction
Walterboro, South Carolina
Get out of lease
User's recommendation: Don’t call if you need help with something like this
Walterboro, South Carolina
Get out of lease
North Richland Hills, Texas
Lease
User's recommendation: Great lease experience
About
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Acura Financial Services its official name is a DBA of American Honda Finance Corporation AHFC is intended to satisfy the financing needs of consumers who wants to buy and needs to service their Honda and Acura automobiles, or sport utility vehicles and minivans. The company offers financing in two forms: retail installment sales contracts and leases, which are turned to depending on the product and the needs of every particular customer. Leases are provided through the company's affiliate the Honda Lease Trust. They are available for new as well as used Acura motor vehicles. In addition, Acura Financial Services and its affiliate, American Honda Service Contract Corporation in Florida, administer all vehicle service contracts of Acura Dealers from all around the United States.
Acura Financial Services is ranked 303 out of 3935 in Financial Services category
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